Chattanooga, Tenn. (April 23, 2025) - The City of Chattanooga is excited to
announce the launch of the new, user-friendly CHA 311 app and online
portal. The app can be downloaded for Apple users here
<https://apps.apple.com/us/app/cha-311/id1159840188>, Android users here
<https://play.google.com/store/apps/details?id=com.accela.chattanooga_tn&hl=en_US&pli=1>,
and the portal can be accessed here
<https://chattanooga.gov/request-and-report/311-help-info>.
“Providing effective and responsive local government is one of the pillars
of the One Chattanooga plan, and this upgrade to our 311 service is a big
step forward. From potholes to bulk trash, Chattanoogans rely on 311 to
make government aware of many of the most common issues they need
addressed,” said Mayor Tim Kelly. “This new CHA 311 app and online
interface will make it much easier for Chattanoogans to report issues and
get updates on the work we’re doing in their community. If you have the old
311 app, look for an update, and if you don’t, I encourage you to download
CHA 311 today.”
Notable new features include:
- Drop a pin on a map to auto-populate your service request location. This
can be done in the mobile app and on the web portal. Snap a photo and use
the GPS function of your mobile phone to auto-fill the service request
location. - Refined and expanded categories make it easier to describe the kind of
service you’re requesting. - Get notifications via the mobile app and email as your service request
moves through the process of being responded to and completed.
CHA 311 will be accessible through both a web portal and native mobile
applications for Android and Apple devices. This ensures that all residents
have convenient access to submit and track service requests, regardless of
their preferred platform.
311 handles a wide array of non-emergency requests, including potholes and
paving, sewer backups, garbage and recycling, graffiti removal, zoning
violations, and road closure requests. See the full list here
<https://chattanooga.gov/request-and-report/311-help-info>.
For current users of Chattanooga’s existing 311 mobile app, the transition
to CHA 311 will be simple. If you allow automatic app updates on your
phone, the current app will automatically upgrade to the new CHA 311 app.
If automatic updates are not enabled, then you can manually update to the
new app. However, it is important to note that users will need to create a
new account within the CHA 311 app to submit and track requests.
As we transition to CHA 311, the city will work to close out the requests
in our current system. Any requests in CHATT311 that remain open after our
transition period will be transferred to CHA 311 and users will receive a
message explaining how to track the request going forward.
Residents will still be able to call 311 to answer questions and submit
requests on behalf of residents and visitors alike. For more information or
to request help, please contact our 311 team at (423) 643-6311.