Accessibility and ADA

The City of Chattanooga is committed to creating an inclusive environment where everyone can easily and effectively access our services and information.

Our commitment to accessibility aligns with the most recent Web Content Accessibility Guidelines (WCAG) v2.2, and will be updated with all future versions, ensuring compliance at "Level AA." These standards help us ensure that our website and digital services are accessible to all, regardless of ability. 

The guidelines are intended to make websites, apps, electronic documents, and other digital assets accessible to people with a broad range of disabilities, including sensory, intellectual, learning, and physical disabilities. Some examples include providing captions for audio content and descriptions are provided for video content.

We understand that accessibility is a continuous process, and we are dedicated to constant improvement. By collaborating with our users and stakeholders, we aim to pinpoint and address accessibility obstacles to enhance online inclusivity for everyone. If you have suggestions or questions, please contact Technology Services.

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. The City of Chattanooga does not permit discrimination on the basis of physical or mental disability in admission to, access to, or operations of its programs, services or activities. The City of Chattanooga does not discriminate on the basis of disability in its hiring or employment practices.

Questions, concerns, complaints or requests for additional information or a reasonable accommodation under the ADA will be sent to:

Toni Morgan, ADA Compliance Officer

Office of the City Attorney
100 E. 11th Street - Suite 101,
Chattanooga, TN 37402
Phone: 423-643-8240

Please follow the steps outlined below as you navigate your grievance complaint. It's important to:

1. Provide detailed and complete answers to all questions.
2. Clearly state the location, address, and contact number of the department o r division related to your complaint (if possible).
3. Attach any additional pages necessary to fully express your concerns and provide comprehensive information. Your thoroughness will enhance the effectiveness of your complaint.
4. Make sure to sign and date the complaint form.

You may also use one of the forms below:

The Process

Initial Meeting: Within 7 calendar days of receiving the complaint, the ADA Coordinator will schedule a meeting with the complainant t o discuss the concerns and explore potential resolutions.

• Written Response: Within 15 days following the meeting, the ADA Coordinator will provide a written response. This response will be presented in an accessible format, such as large print, Braille, or audio tape, when appropriate. It will include the City of Chattanooga's position and outline options for resolving the complaint.
• Follow-Up Meeting: Within 15 calendar days o f receiving the appeal, the ADA Coordinator will meet with the complainant to further discuss the complaint and explore additional resolution options.
• Final Written Response: Within 30 calendar days after the investigation has been completed, the ADACoordinator will provide a final written response to the complainant. This response will also be provided in an accessible format, if required, and will present the final resolution of the complaint.
• Appeal Procedure: Should the complainant find the response unsatisfactory, they may appeal the decision to a State of Tennessee Enforcement Entity or directly to the U.S. Department of Justice.

Civil Rights Enforcement Division
Tennessee Attorney General's Office
Civil Rights Enforcement Division
P.O. Box 20207
Nashville, TN 37202
Office number: 615-741-5825
Email: CRED@ag.tn.gov
Online: https://stateoftennessee.formstack.com/forms/cred

U.S. Department of Justice
Civil Rights Division
Disability Rights Section
950 Pennsylvania Avenue, NW
Washington, D.C. 20530-0001
ADA Information Line: 800-514-0301
1-833-610-1264 (TTY)
Online: https://www.ada.gov/file-a-complaint/

This process is designed to ensure a thorough and equitable resolution o f complaints. Thank you for your engagement in this critical matter.

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990.

The City of Chattanooga publishes a free booklet called the ADA Community Resource Directory to assist individuals with disabilities in finding resources and service providers in Chattanooga. Complete our contact form to request your free copy of this resource directory.

Got questions about common courtesies for engaging individuals with disabilities? Visit the Tennessee Disability Coalition to download your copy of the booklet, Disability Etiquette: Engaging People With Disabilities.

Got questions about common courtesies for engaging individuals with disabilities? Visit the Tennessee Disability Coalition to download your copy of the booklet, Disability Etiquette: Engaging People With Disabilities.