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Mayor's Office of Constituent Services

Our Mission

To facilitate open and responsive communication between the people of Chattanooga and their city government. We strive to efficiently resolve issues through connection, helping drive exceptional service across City government. 

Our Vision

To implement durable and transferable solutions that make local government more connected, responsive, and effective for the people it serves. 

311 Service Center

Your one call to city hall to help you navigate the city and its services

Neighborhood Services

Find important information from the Neighborhood Services Department, including helpful resources, contact information, team members and more.

Americans with Disabilities Act

Americans with Disabilities Act

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. The City of Chattanooga does not permit discrimination on the basis of physical or mental disability in admission to, access to, or operations of its programs, services or activities. The City of Chattanooga does not discriminate on the basis of disability in its hiring or employment practices.

Questions, concerns, complaints or requests for additional information or a reasonable accommodation under the ADA may be forwarded to the City of Chattanooga's Office of Equity and Community Engagement and/or Compliance Officer, Toni Morgan at 423-643-8240.

Office of Equity and Community Engagement
100 E. 11th Street - Suite 101
Chattanooga, TN 37402

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990.

The Office of Equity and Community Engagement publishes a free booklet called the ADA Community Resource Directory to assist individuals with disabilities in finding resources and service providers in Chattanooga. Fill out the contact form to request your free copy of this resource directory.

Got questions about common courtesies for engaging individuals with disabilities? Visit the Tennessee Disability Coalition at www.tndisability.org/materials to download your copy of the booklet, Disability Etiquette: Engaging People With Disabilities.

Responsibilities

 We are committed to assist the City’s constituents with concerns related to government services and policies.   We serve as a liaison between the community and government offices and facilitate access to essential resources. We strive to enhance transparency, responsiveness and trust in public service. 

Leadership

KS
Kimberly Strong
Director of Constituent Services
DF
Derek Frizzell
Director of 311 Service Center
AC
Andrew Crockett
Constituent Services Coordinator
PL
Perrin Lance
Manager of Neighborhood Services & Development

Contact Us

Address
101 E 11th Street
Suite 300
Chattanooga,TN 37402
Call
(423) 643-7813 (423) 643-7813